Tala contacts
Tala contacts

Several people have been trying to get in touch with Tala loan Kenya providers (which were formerly known as Mkopo Rahisi) in vain. This particular post is designed to help solve this puzzle. We will share with you Tala contacts so that you can have an easy time when contacting your favourite mobile application loan provider in Kenya.

Now that we are in the era of the smartphone, everything in Kenya has become much more straightforward and more manageable. We have the power of almost everything we need in our hands. From hailing a cab to food delivery when you want to connect with family and friends, and also in case of collecting financial support. In general, you can do all this through your smartphone.

Tala Kenya loan mobile app stands out when it comes to providing instant loan services. They have helped many Kenyans to handle their financial hurdles via their quick loans transferred to clients through Mpesa. Have you tried to get their services? What you need to do is download their mobile application and get started.

Tala Mkopo Rahisi contacts

Have you been querying how you can get Tala customer care contacts? Sometimes you may need human assistance from Tala, and so you’ll require Tala telephone contacts. We have conducted research and found several ways of contacting them.

However, first, you need to understand that Tala works remotely; the only way you can get in touch with them is via your mobile phone or the internet. You can’t visit them the same way you go to the bank. So, you require contacts of Tala.

Their administrators are regularly available and will offer assistance if you need support or have questions. This is done through the mobile app, email, SMS, and social media. Let’s break this message down so you can get Tala branch contacts.

Tala App Contact

You can download this special app used to contact Tala without Stress. Download it here for free.

Tala contacts

1.Tala mobile app

Once you enter the application, you will see send us a message or View FAQs (Frequently Asked Questions) at the bottom. Now Scroll to that part, and you will see a place where you are invited to contact them or else use Tala loan app Kenya contacts that we have split down here.


In case you have questions or need any support, you can always send them an SMS to 21991. Regular SMS charges will be applicable if you use this channel. Also, we don’t recommend using SMS since they won’t reply.


Sending an email to Tala is easy. Open your email app and send them an email at hellokenya@talamobile.com. They normally reply through email but not as fast as their social media handles.

4.Social media handles

Tala’s social media pages are active. If you are on Facebook, open their official page Tala Kenya, and send the message from the message feature. If you are on Twitter, start by following Tala Kenya Loans on @tala_KE. You can then send a Straight Message.

Tala Contacts

SMS contact21991
Social MediaFacebook and twitter and Instagram: @take-ke


Company services

Tala gives quick, low-interest rate mobile loans to unbanked Kenyans. All that you will need to access this loan is an Android Smartphone compatible with the tala loan app. With the provided Tala loan contacts, you can contact customer service in case you get stuck in installing and using the app.

ALSO READ: OKash loan application process, app, approval and contacts

So these are the Tala contacts you can use if you have complained or queries.

About Tala

Tala Loan App previously known as Mkopo Rahisi belongs to a California-based finance company in Kenya, Philippines and other parts of the world which gives instant unsecured mobile loans to anyone in need of quick cash. The company was earlier known as Inventure and is Kenya’s number one Finance App with the main rival being Okash due to their lucrative offers.

A while ago, they used to offer a maximum of Ks 50,000 (500$). Now, Tala offers a minimum loan amount of Ks 500 ($5) to first-time users and up to a maximum of Ks 30,000 ($300) for subsequent users with good loan repayment history.

How to Install and use Tala

  • You don’t need the APK file to install, just head over to Google Play Store on your smartphone to install Tala app without a hustle
  • Link the tala app to your active Facebook account to register as a client.
  • Provide additional information to Tala such as your phone number and further by answering correctly the few personal questions provided.
  • Tala loan qualification is reliant on the feedback you give on these questions.
  • Wait for feedback.
  • Check back after some time to confirm whether you have passed and to also view the quantity of loan you have qualified for.



  1. I like to join tala because they helped so many people that’s why i want to be a member. I would like to require thee management politely to help me with. No
    that i can contact

  2. im kiplangat koech 0711549467 and I paid a loan of 5550/- on 8/12/2018 and so far I haven’t received your feedback nor cleared my loan. what’s happening to your system. ??? l need feedback.

      • I cleared your loan last month July even before the due dates and not yet updated you still sms me asking for more payments what’s happening I have a detailed statement from Safaricom showing
        have paid your money. Please am requesting you update my name.

      • Pano PO b makakapg hulog qng nawala n PO ung contact number q po

        • Hi tala bkit eala ksyo contact numbe nag loa ako aprove na bkit hindi ko ma cash tapos daby mag psy ako sa 7 11 e wala naman ako nkuha na loan na halagang 2000 kundi yung load lbg ns 300 kya nkspag losd ako 300 nag try lng pumsdok nman bkt nong e cash ko ayaw

    • Kindly update My status and let me have the batch number through my phone number 0711449326 registered under Stephen Okudo

  3. hi am peter Njoroge 0707024011 when I try to request loan I got information that my device have been linked with other account I ask help from customer care bt no response

  4. Hello tala, i had pending loan payment of 5840 and i have cleared but i have gotten information for clearance, kindly advice. Thanks

      • Please, I am just a hustler, but working very hard to cooperate with you Tala, but sometimes you people treating us negertively, why saying this, I paid my loan on 8 April but yet have not received your confirmation or respond, and imergin due to my little source of income I requested a some amount that is 6900 to pay you people in time but why have you not updated my payment and the person who lent me a acash is about to report me to the station why this while I usually pay in time, even here is the payment key that tells the truth ND843JLWYU confirmed 6900 sent to Tala for acount 0792926158 on 8/4/19 at 4:57pm,,,, so why are you punishing us yet I choosen Tala since I new you value me as your customers please kindly do something to assist me have called your customercar to see if they can care fully about my request but all were in vain, email address is not going through tweeter no response from you, so I wonder and regretting, my acount namba is 0792926158

        • TALA, is there something wrong with your services??? Cant reach you… I overpaid you but nobody is contacting me or answering my mails?????

  5. Please help me out Ihad cleared my loan on 7th of December but my name has not been cleared Tala stil claim that I owe them which is not true I have my mpesa statement records

  6. I paid my loan on 1/1/2019 through Mpesa and was received from your end. I’m unable to come back to you for further details. I’m told I have logged in many times and blocked, how is this. Please help.

  7. Hi tala.. I already pay my loan. At the 7 eleven branch.. Last december 30 2018 but you did not inform me that you received my payment…

  8. Hi,am julius 0726106953.I cleared your loan and applied for another one yet you keep texting me that you will send my name for negative listing.Whats up since my loan is not even due??

    • Hi tala kindly send me the batch number for clearance via my no.0703853863. I was notified of being listed

  9. Hi,I have a small problem I have been trying to apply in vain because the system is claiming that my ID number is already in system,can explain what this means,

  10. hi, am called momanyi0796167705 I have been trying to apply in vain bt my system is claiming that try again later,and I need money, please help.

  11. I am Jackson Maiyo Kisang, I have paid my loan areas and penalty , I went to CRB offices to clear with them but you have not cleared me. Kindly clear my account please.

  12. I made a payment already but still you keep on sending me message that i still owe you. I’m already pissed off what kind of company are you. You are still charging me for I the loan that I already paid? seriously?

  13. hi tala im menandro salazar i already paid my loan at 7/11 branch last feb 7 2019 but still you keep on sending me a message that i still owe you. im alreadypi ssed off what kind of company are you.you are still charging me for the loan that i already paid?

  14. I cleared my loan,applied for another loan and got it from tala,but my problem is that I can’t get any loan from other lending institutions because tala reported me to CRB.

  15. My due date is March 23,2019 my loan process was February 19,2019 but until I can’t get my loan in ML Kwarta padala because the reference number is wrong no response in my email even in my chat in apps of tala tomorrow is one week already the days are running but the money loan I applied still I can’t get

    • You have overpaid your Tala loan by 2300KSh. This will be automatically credited to your next loan. Contact us if you have any questions.kind advice me what do because I paid my loan of 2300 through my I’d number??

      • You have overpaid your Tala loan by 2300KSh. This will be automatically credited to your next loan. Contact us if you have any questions.kindly advice me what to do because I paid my loan through I’d number plz correct my account to clear my debt.

  16. Hey Tala, I cleared my loan yesterday and it hasn’t yet reflected on my account, my Mpesa code is NC449ZGPY0. and kindly update your system. Thank you

  17. Hae Talla I want to pay up your loan am not able because am using a different phone number how do I go about it kindly send me your email address I need the assistance

  18. I am Joel chegeh, 0724901067
    I paid my loan on Sunday morning but until now tala have not cleared my name, kindly clear my name from the list

  19. Hi Tala,Am JULIUS EKADELI AMUS plz today morning l paid my Tala loan of ksh 8880 but l used Tala word account number instead of my phone number.Kindly the money went to PETERLINE CHERIOT MILGO who l hope is one of your member.Plz help me on this situation!

  20. am Monnie kosgei,I applied for a loan this morning and I haven’t gotten any response,my mobile no is 0726898531,and my mpesa code is NCB7FF9RK1.

  21. Hi I am mose Samuel nyandoro from garissa and I had a loan of ish 3726 and I have paid and I need to be cleared from CRB
    Or send me the dispatch number kindly

  22. I paid loan yesterday and up to now you have not cleared and no clearance text was sent.I have tried to reach you people to no avail. What is not happening. Advise and let me know

  23. My tala registered phone.no is 0725836594 gow can I be removed from crb

  24. i james mwangi 0722373498 have repaid your loan with a different account number am emailing you and you can’t take action on that cash. whats wrong with you

  25. i david etyang 0713580060..i have repaid your tala loan of 17760 today.but tala has approved 14000 for me.what is the problem decreasing or incresing.i might be forced to leave due to poor approval of the loans in tala

  26. hello am trying to apply your loan but it keeps telling me the device is linked to another tala account?please help.0720443579 is my number

  27. Comment:I wanted to pay the loan I awe u but I thought u can clear me from CRB immediately.I confused when I hv read the smses of other customers asking over the same…who can help?

    • Pls update my CRB as it shows that am blacklisted. I called Metropol and I can’t get a clearance certificate due to an amount of ksh 2000 dated over 500 days that was either written off by Tala but not updated in their system.
      Kindly assist to enable me get a clearance certificate.
      I kindly request for batch number .My no.is 0722524770

  28. Be considerate tala,ii want a loan n u keep on telling me my I’d is registered yet I haven’t.I wonder how it happened? Kindly assist clear me n give me a loan.

  29. Hi. Kindly send me my batch number for the loan Ive just paid. My phone number is 0724775274

    • Tala bakit hndi ako makapag loan ulit kng kaylan ko kaylangan palpak naman,ang aga ko nag bayad sana naman ayosin nyo nman ung serbisyo nyo

  30. Hi tala,am daisy chemutai of account 25487234.a friend paid paid 5000 through that account but av not updated my account, but instead penalized me more yet it was paid on 8/8/2019.plz check on tat n update my account plz

  31. Hi.am William serem.please may you send me Batch no following to the payment of tala loan of sh 11178.through phone no 0726589749


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